Stories have the power to make the ordinary extraordinary. They help us think bigger, see beyond ourselves, and deepen our connection with others.

As one of the world’s leading audiobook and e-book streaming platforms, Storytel brings unlimited listening to millions of users across 25 markets. We’re at the forefront of digital storytelling, driven by a vision to make the world a more empathetic and creative place.

Ready for your next chapter? We’re looking for a Swedish and English speaking Customer Support Representative to join the team in Customer Support.

About the role

We're looking for a Customer Support Representative to hold an interim position (April 2025 - January 2026) with Swedish and English language skills to assist our customers with incoming inquiries regarding our products and services. You’ll be reporting to the Customer Support Manager.

To be successful in this role, you should be an excellent communicator who’s able to earn our customers' trust. You'll be in direct contact with the customers through email and social media. You'll be accountable for troubleshooting any problems and issues occurring to the customers regarding our products. In a summary, you:

• Respond to customer queries in a timely and accurate way, via our support channels and social media.

• Identify customer needs and help customers use specific features.

• Analyze and report product malfunctions.

• Monitor customers’ reviews and politely answer them, aiming to provide the information requested.

• Reach the set KPI’s.

About the team

You'll join a global support team of 17, working closely within a core team of 8 and primarily working towards the Swedish customers. The Swedish market is our largest market with the highest incoming volumes - which requires excellent communication skills in both Swedish and English.

Our support structure includes local agents in major markets, while smaller markets receive support in English or via translation tools.

We foster a collaborative environment with regular team meetings, knowledge-sharing sessions, and opportunities for cross-functional collaboration. We work towards multiple KPIs, with customer satisfaction as our main focus. To ensure high customer satisfaction, we believe it’s important that we work closely with other departments, to enhance the customer experience.

About you

To enjoy this role, you're a person with a positive attitude who takes great responsibility for your own decisions and at the same time has the ability to work closely with your team members and the rest of your colleagues at Storytel. Successful candidates also meet the following criteria:

• Experience working in the customer support field or similar customer service role.

• Professional communication skills in Swedish and English, both written and spoken.

• Patience when handling tough cases and strong problem-solving skills.

• Used and able to troubleshoot problems.

Join a world of stories

At Storytel, we’re a team of creative story lovers who thrive on collaboration and new ideas. Our workplace is friendly, dynamic, and full of opportunities to experiment and make an impact. We believe in trust, flat hierarchies, and empowering you to grow with us.

Does this sound like your next story? Simply fill out the application form and share your CV or LinkedIn profile – no cover letter is needed. Answer a few questions, and you’re all set. 

We want your application as soon as possible, no later than April 7th, 2025. Applications will be processed on a regular basis.