At Storytel we believe that powerful stories add an extra dimension to life. Storytel is one of the world’s leading audiobook and eBook streaming services and we offer unlimited listening to consumers in 25+ markets. We are currently looking for a temporary replacement for a CRM Manager in the period January to October 2025.

About the team

The CRM Team is a passionate and diverse group of people, and we’re responsible for engaging our Storytel customers and making them stay in the service. In total, we are a skilled nine people CRM team divided into two sub-teams, CRM Engagement and CRM Sales working in close collaboration to improve our customer relations globally. This role belongs to the CRM Sales team.

About the role

In this role, you will coordinate cross-functionally with other global commercial departments, such as marketing, brand & customer support, product & tech teams, and local markets. The role is strategic and operational, with the mission to create and maintain global communication structures and campaigns. You will have end-to-end responsibility from initiating initiatives, project leading, visualizing customer journeys, building flows or campaigns in our CRM Marketing Automation tool Braze, and following up on results and reporting.

Our emphasis is on scalability, sharing knowledge across markets, and utilizing previous work to save time and optimize resources. Your insights and collaboration on automating and adapting past projects will be highly valued and will help us achieve more with the available resources.

Responsibilities

• Project management and end-to-end responsibility on cross-market campaigns or initiatives collaborating with global functions or local markets

• Analyze data to create initiatives to mitigate customers leaving the service

• Discuss initiatives and support local/global activities to increase the customer base

• Cross-sell, up-sell and win-back

• Follow up and measure the impact of initiatives and report to stakeholders

• Knowledge sharing with the rest of the organization

• Studying changes in key metrics and long-term trends

• Think commercially and look for ways to improve our metrics

• Take part in projects such as churn reduction or new subscription-type rollout

We think that you

• Have a couple of years of experience in CRM roles, preferably from a B2C subscription service and/or experience from the agency side.

• Have an analytical mindset and are used to make data-driven decisions

• Enjoys discussing CRM initiatives with multiple stakeholders and finding solutions to improve key metrics

• Bring insights in creating a high level of personalization using a Marketing Automation tool like Braze or similar

• Have strong skills in Microsoft Excel/Google Sheets and BI tools like Google Data Studio, Looker, etc.

• Are experienced in stakeholder management

• Are goal-oriented and self-driven

• Have a business level of English, both written and spoken

• Are Fluent in Swedish (this is a must-have, being responsible for the Swedish market, among others in the Nordics)

And for some bonus points

• Experience from app-/ digital subscription companies

• Experience in management consulting

• Experience working with Braze

To thrive in this role, we believe you enjoy working in a fast-paced environment and with the mix of long-term global strategies and local tactical expertise. You will be an essential part of our small and agile team, meaning you need to be a team player with a positive mindset ready to get things done and have fun along the way.

Hi from Per

You will be reporting to me, Per Dahlberg, so I just wanted to introduce myself and let you know what you can expect. I’m working from our office in Copenhagen and have been in Storytel for roughly 6 years. My core values are honesty and respect. Giving honest and respectful feedback is necessary to improve our work and we should always strive to improve together. Furthermore, I value freedom with responsibility and flexibility in the way we work where the focus is on meeting deadlines and achieving results.

What we can offer

Storytel offers a friendly, entrepreneurial and fast-moving work environment where new ideas and creativity are welcomed. We like doing things in new ways and questioning old methods. The Storytel culture - characterized by being welcoming and helpful - is important to us. We don’t believe in hierarchy and micromanagement; we highly believe in giving responsibility and having people grow alongside it.

Does this sound like you? If you feel like Storytel is a place where you could thrive, submit your application and we will contact you in a little while. No need to write a cover letter or submit a CV, your LinkedIn profile is enough.