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Customer support (Finnish)

At Storytel we believe that powerful stories add an extra dimension to life. We offer hundreds of thousands of audiobooks and e-books to customers in 16 markets, with several new markets launching in the coming year. Storytel is Northern Europe's largest audiobook streaming service and now we’re looking for a new colleague to our customer support who is native in Finnish and fluent in Swedish and English. The global customer support team consists of 18 colleagues with teams in Stockholm and Copenhagen.

What we can offer

Our customer support team loves communicating with customers, answering questions, solving whatever issue they might have or providing a great book tip. We are a social group and if you like discussions about true crime, books, tv series or exchanging cat gifs you will fit right in. Storytel offers you the opportunity to become part of a fast growing and international company and a team that strives towards giving great service to our customers. A good company culture is important to us at Storytel and we believe in, and focus on personal development.

About the role

As part of our Global Customer Support team your main task is to answer questions from our customers on the Finnish market, mainly through e-mail and social media, but also other channels. Customer support is the first contact customers have with Storytel so we pride ourselves with giving them the best service possible no matter what the issue might be. Therefore it is important that you have great communication skills and love to find solutions.

Is this you?

  • Prior experience in customer support and familiar with Zendesk is a plus
  • You are a native Finnish speaker and fluent in Swedish and English
  • You enjoy a good audiobook or e-book
  • You are a creative problem solver and likes to be proactive
  • Ability to learn quickly, adapt to change and be tech savvy
  • You are service minded and understand the value of great customer care
  • Ability to multitask, prioritize, and manage time effectively
  • You thrive in a fast pace company

Does this sound interesting? We would love to get your application today. Please write your cover letter and CV in English.

The position is full time with a monthly salary. 

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Workplace

The Storytellers in 4 words?
Friendly, Welcoming, Helpful, Innovative.

Amount of coffee and tea cups per day?
Impossible to know, we like our hot beverages.

Number of orange headphones?
Thousands.

Times we celebrate?
Whenever we have something to celebrate. Which is quite often, we like to celebrate - preferably with cake. 

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