CRM Manager

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Storytel is one of the world’s leading audiobook and ebook streaming services. We offer unlimited listening to consumers in 20+ markets, with several new markets launching in the coming year. Our vision is to make the world a more empathetic place with great stories to be shared and enjoyed by anyone, anywhere, anytime. Storytel, a Swedish company founded in 2005, is both a digital platform provider as well as a comprehensive publishing group. We are now seeking a talented and engaged CRM Manager to join our team. 

Storytel offers you the opportunity to dive into our fast-growing company that embraces the latest technologies on the market.

 

About the role

Storytel is looking for a CRM Manager for the Mexican and Colombian market. The position is responsible for managing all marketing automation programs and campaigns in Mexico and working closely with both the local and global marketing teams as well as the content and technology teams to implement targeted conversion and customer retention programs and strategies. The role will take the lead in managing the growth and development of Storytel Mexican subscriber base.

Responsibilities:

  • Localize and implement all global and local marketing automation programs in Mexico and Colombia 
  • Plan and implement all local CRM activities in Mexico and Colombia with a focus on developing engagement, loyalty and retention.
  • Optimizing email marketing and push notification programs for improved performance.
  • Monitor and follow up on CRM key performance indicators.
  • Establish test plans, conduct tests and continually improve upon customer communication and campaign effectiveness.
  • Always taking a data-driven approach to CRM.


What we are looking for:

  • +3 years’ work experience from similar roles.
  • Proven ability to drive several projects at the same time and to prioritize between the initiatives.
  • Capability to measure, analyze and communicate ROI of campaigns and activities.
  • Ability to work under pressure and respond quickly to requests with a wide degree of self-sufficiency.
  • Prior experience with marketing automation platforms completing tasks like segmenting lists, building email templates and ensuring inbox delivery is required.
  • Understanding of database architecture and queries strongly preferred.
  • Excellent communication skills in both English and Spanish.
  • Prior experience of Braze is a plus.


What we can offer

Storytel offers a friendly, entrepreneurial and fast-moving work environment where new ideas and creativity are welcomed. We like to do things in new ways, and we like to question old truths. The Storytel culture - known for being welcoming and helpful - is important to us. We do not believe in hierarchy and micromanagement. We believe autonomy and responsibility is the best way to support and develop people’s talents and passions. We also always find time for “fika” (the Swedish word for sitting down and having a cup of coffee together).

The role is full-time, based in our lovely office in Mexico City. If this sounds interesting, we would love to receive your application today. Please provide both your cover letter and resumé in English.

The Storytel headquarters is located in the center of Stockholm, Sweden. Learn more about us and our products at www.storytel.com.

Or, know someone who would be a perfect fit? Let them know!

Mexico City

16410 Mexico City Directions

Workplace

The Storytellers in 4 words?
Friendly, Welcoming, Helpful, Innovative.

Amount of coffee and tea cups per day?
Impossible to know, we like our hot beverages.

Number of orange headphones?
Thousands.

Times we celebrate?
Whenever we have something to celebrate. Which is quite often, we like to celebrate - preferably with cake. 

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