Customer support representative - Poland

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At Storytel we believe that powerful stories add an extra dimension to life. We offer hundreds of thousands of audiobooks and ebooks to customers in 20 markets, with several new markets launching in the coming year. Storytel is Northern Europe's largest audiobook streaming service and we are now looking for a talented and engaged Customer support representative to join our team in Poland. 


About the team

You will be a part of our local team based in Warsaw and report directly to the Country Manager but you will also work closely with our Global Customer Support team.

About the role

As a Customer Support representative, you will play an important role in the company as you are communicating directly with our customers. Therefore it is important that you communicate in an engaging, caring and credible way that builds long-term trust with our customers. Our customer support agents love communicating with customers, answering questions, solving whatever issue they might have, or providing a great book tip. 

As a Customer Support representative your main task is to;

  • Provide personalized support that aligns with our company brand and voice.
  • Answer questions from our customers on the Poland market, mainly through email and social media, but also using other channels. 
  • respond to app reviews 
  • Moderate book reviews
  • Identify trends and areas for improvement, so we can continually serve customers better, and feed it to the local team. 
  • Bug report issues and feed bugs or issues to Global support.


About you

To be successful in this role we believe that you are a creative problem solver and like to be proactive. The role will fit you if you are a smartphone user, tech-savvy, and service-minded. You are someone who understands the value of great customer care, likes challenges, and learning new things.

The requirements we see for this role are:  
⭐️At least 2-year experience from similar jobs

🇵🇱You are fluent in Polish

🇬🇧You are fluent or on a professional level in English

Experience in Zendensk and being someone who enjoys a good audiobook or ebook is a plus.

What we can offer

Storytel offers a friendly, entrepreneurial and fast-moving work environment where new ideas and creativity is welcomed. We like doing things in new ways and questioning old methods. The Storytel culture - characterized by being welcoming and helpful - is important to us. We don’t believe in hierarchy and micromanagement, we highly believe in giving responsibility and having people grow alongside it. If you would like to read more about us and our products please have a look at www.storytel.com.

Does this sound interesting? We would love to get your application today. Please answer the questions and provide your Resumé in English. 

The position is full-time with a monthly salary.

Or, know someone who would be a perfect fit? Let them know!

Warsaw


Warsaw Directions

Workplace

The Storytellers in 4 words?
Friendly, Welcoming, Helpful, Innovative.

Amount of coffee and tea cups per day?
Impossible to know, we like our hot beverages.

Number of orange headphones?
Thousands.

Times we celebrate?
Whenever we have something to celebrate. Which is quite often, we like to celebrate - preferably with cake. 

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